MarkBrunetz.com believes in helping its customers as much as possible, therefore has a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within 48 hours of placing an order. There is no cancellation of orders placed under the Same Day Delivery category.
MarkBrunetz.com does not accept cancellation requests for specific products like personally autographed copies of books or other custom made items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours/2 days of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- We will process the refund after receipt of the product within 48 hours. Refund will be processed based on mode of original payment.
- For all other modes of payment, we will send a refund check. The check will be made in favor of the name as in the "billing name" provided at the time of placing the order.